There are a few best practices dental practice owners should employ to best support the newest generation of dental professionals, according to Barry Lyon, DDS.
Dr. Lyon, a chief dental officer for the division of orthodontics and pediatric dentistry for Dental Care Alliance, recently spoke with Becker's about how Generation Z differs from other generations and how dental offices can create a supportive environment for these employees.
Editor's note: This Q&A is part of a weekly series featuring Dr. Lyon focused on topics in the dental industry and DSO field. This response was lightly edited for clarity and length.
Dr. Barry Lyon: It is widely believed the Great Resignation began during the COVID-19 pandemic. However, according to the Harvard Business Review, it began over a decade ago. A little over a year after the COVID-19 pandemic began, the U.S. Bureau of Labor Statistics noted the rising quit rate increasing and reaching as high as 3% in November 2021. Regardless of when it began, the effects of the Great Resignation continue to resonate in dentistry today. Generation Z are those individuals born between 1997 and 2012 and are set to be the largest cohort in the workforce by 2035. Managing Gen Z requires understanding them, what has influenced them and what they need.
According to Forbes, baby boomers are known for their strong work ethic and loyalty, Generation X is recognized for its independence and entrepreneurial spirit and millennials are celebrated for their tech-savvy nature and collaborative approach. What has influenced Gen Z and what are they known for?
Gen Z have been influenced by mounting student debt, growing inflation, war, climate change, political polarity, fears of a recession and the dramatic effect of social media on their mental health. Managers should provide guidance and support on overseeing workload and they should convey caring about them as people as much as they do about productivity and results. In the context of a dental office, offer them flexible work arrangements, accommodate their personal preferences and demonstrate trust and respect for individual needs. Above all, exercise patience and understand how they differ from the others in the office.